Learner Services Lead

We are looking for an organised and customer-focused individual to lead the delivery of high-quality learner services across our campuses. You will manage and support the Learner Services team, ensuring learners receive a professional, welcoming and responsive service throughout their learner journey. Working closely with colleagues, learners and external partners, you will help enhance the student experience, coordinate key learner-facing activities and promote a culture of excellent customer service and continuous improvement., All staff employed at Coleg y Cymoedd have a responsibility to safeguard and promote the welfare of learners, and all those working at the College are expected to uphold this commitment. As part of our safer recruitment processes, all new starters must successfully complete the required pre-employment checks prior to commencing employment. This includes an enhanced Disclosure and Barring Service (DBS) check. For roles that involve direct interaction with learners, registration with the Education Workforce Council (EWC) is also a mandatory requirement.

We are a values driven organisation committed to employing a diverse workforce and fostering an inclusive environment where colleagues are respected and supported to be themselves. We treat every individual with dignity, fairness, and respect.

As a Disability Confident Leader, we actively encourage applications from individuals of all backgrounds and communities, particularly in relation to age, disability, gender identity, sexual orientation, race, religion and/or belief. We are committed to removing barriers and making our recruitment processes as inclusive and accessible as possible.

We welcome applications in both Welsh and English. Applications submitted in Welsh will not be treated less favourably than those submitted in English. If you are a Welsh speaker or learner, we would be delighted to receive your application.

Roles at Coleg y Cymoedd are campus-based to support teaching, learner experience and service delivery.

Postholders may request flexible working, including limited remote-working, through the College's Flexible Working Process (a statutory day-one right). Requests are considered individually based on role needs and service coverage.

Candidates or employees with accessibility or reasonable-adjustment needs are encouraged to discuss these with the People & Culture team.