Lead UX Designer - Colleague Experience

We're looking for a Product Design Lead who can see opportunity in everything-from large-scale transformation programmes to quick-win improvements that deliver immediate value. In this role, you'll help shape the long-term vision and strategy for design, working on global tools and services used by hundreds of thousands of colleagues every day. You'll balance strategic thinking with a hands-on approach, bringing a passion for craft and a clear vision for the future of user experience. Working closely with Product, Data Science, and Engineering, you'll create innovative, user-centred solutions while mentoring and inspiring a talented design team. Insights and data will underpin your decisions, ensuring every experience is grounded in real user needs,

• Leading UX research and design squads, coaching both senior and junior designers
• Owning and delivering end-to-end UX design processes across key initiatives
• Driving user-centred design, simplifying complex problems into intuitive solutions
• Conducting qualitative and quantitative user research to inform design decisions
• Facilitating workshops, stakeholder sessions, and ideation activities
• Designing prototypes, storyboards, and UI solutions that enhance user experience
• Applying systems thinking and service design beyond just UI improvements
• Collaborating with cross-functional teams to deliver seamless customer journeys
• Presenting design concepts clearly to stakeholders and leadership teams
• Contributing to and evolving design systems and multi-platform experiences
  
  Demonstrated experience leading high-performing, multidisciplinary teams
• Strong expertise in UX research, end-to-end design, prototyping, and testing
• Experience with service design and systems thinking approaches
• Ability to use data (qualitative and quantitative) to inform and measure design
• Strong understanding of user behaviour, psychology, and customer needs
• Proven collaboration with Product, Engineering, and Design stakeholders
• Understanding of the software development lifecycle (advantageous)
• Proficiency with tools such as Figma, Sketch, Miro, Adobe Creative Suite
• A strong UX portfolio showcasing impactful, research-driven work
  
  You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we're all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.
  
  We're all about the little helps. That's why we make sure our Tesco colleague benefits package takes care of you - both in and out of work.
• Annual bonus scheme of up to 20% of base salary.
• Holiday starting at 25 days plus a personal day (plus Bank holidays).
• Private medical insurance.
• 26 weeks maternity and adoption leave (12 months service required at the qualifying date) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave.
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing.
• This information is a shortened summary, refer to our policies for full details.