Lead Team Administrator

I'm really excited to offer this opportunity to a forward thinking, proactive and experienced Administrator who is able to bring an energy and drive to the role and wider service
In 2021, the service was nationally recognised and received a 'highly commended' accolade from the National Pharmacy Awards. In 2022 we reached the finals at the National Learning Disability and Autism Awards and later that year received the Trust's 'Outstanding Clinical Team of the year. We are rightly proud of what we have achieved so working in innovative ways is the standard we always aim for!
From my years of working with Administrative professionals, I have deeply valued the contribution Administrators make to the smooth running of clinical services. In short, they are the 'glue' that binds us together
The Lead Team Administrator is a pivotal role and is responsible for leading the administrative function of the services. The post holder works closely with the Clinical services manager and other senior clinicians in the delivery of the teams' activities
The Lead Team Administrator is responsible for the day-to-day supervision of band 3 team administrator to ensure work is prioritised and delivered on time. You will also be responsible for their respective appraisal, The post holder will provide a comprehensive support to the Clinical Services Manager and Consultant Psychiatrist (and supporting the wider clinical team).
The post holder will also manage the service user booking system/ local appointment system. This includes an efficient referral and appointment management service via an electronic patient database system (systmone), to ensure the smooth running of clinical service delivery
The post holder will be expected to work autonomously and use their initiative in meeting their responsibilities whilst working closely with the clinical and administrative team
The Lead Team Administrator will have overall responsibility for the supervisory management of all service user booking systems via an electronic service user database system and the smooth running of the administrative teams within these specified clinical areas

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as 'Good' overall by the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.