Lead Support Technician

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Please see below for detailed job description of the role.

We are recruiting for a team lead for our End User Devices team.

This person will share leadership responsibilities alongside one other post - reporting into the Digital Operations Manager.

This role is a focus on day to day team management, ticket allocation, managing our internally developed VDI platform and working across other digital teams including the IT Service Desk.

University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.

Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

At UHS, we're committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.

At UHS, we proudly champion individuality, recognising that outstanding care is only possible with a diverse, inclusive team. We're committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.

This role is responsible for leading and supporting an operational support team ensuring operational effectiveness of the Trust's digital systems

Lead on day-to-day management of the team including resources, capacity planning, efficiencies and incidents.

Maintaining and co-ordinating a high standard of operational service delivery to the users ensuring continuity and achievement of KPIs.

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.