Lead Service Designer - Permanent + Contract
scrumconnect ltd, Staines-upon-Thames, Surrey
Lead Service Designer - Permanent + Contract
Salary not available. View on company website.
scrumconnect ltd, Staines-upon-Thames, Surrey
- Full time
- Permanent
- Onsite working
Posted 1 day ago, 12 Nov | Get your application in today.
Closing date: Closing date not specified
Job ref: 54ccf3ae96da4740b0a8438652397c53
Location ref: Staines-upon-Thames, Surrey
Full Job Description
We are looking for a Lead Service Designer to set the design vision for complex public services. You will lead designers, shape end-to-end services across organisations, and influence senior stakeholders on how services should work.,
- Set the service design vision and approach for one or more teams.
- Lead the design of end-to-end services across digital, offline and operational channels.
- Create service maps, blueprints and target service models.
- Work with senior policy and operational leaders to align services with user needs and policy intent.
- Lead and develop other designers, setting quality and ways of working.
- Make sure services meet the GDS Service Standard and accessibility needs.
- Lead teams through GDS service assessments.
- Contribute to the wider design community and practice.
Extensive experience as a service designer, including leading other designers. - Experience designing complex services that span several organisations.
- Strong skills in service mapping, blueprinting and facilitation.
- Experience influencing senior stakeholders and policy decisions.
- Experience working in multidisciplinary agile teams.
- Knowledge of the GDS Service Standard. Desirable
- UK government or public sector experience.
- Experience leading services through GDS service assessments.
- Experience designing services involving regulation or data sharing.
Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens. We are passionate about user-centred design, agile delivery and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter.
This opportunity is available on either a permanent basis, with a salary of up to £70,000, or on a contract basis at £380-£420 per day, outside IR35.