Lead Manager - City Outreach and Mobile Intervention Support Team (MIST)

The Thames Reach Outreach teams operate across London and help those who are rough sleeping to find routes away from the street. The teams respond rapidly and work flexibly to reach people. Individuals are assessed to identify their support needs and support plans are created, including work to obtain identification, access health services and refer to other specialist agencies, including those offering immigration support.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

You will:

.Be responsible for day-to-day operational delivery of the fast-paced outreach team working in the Square Mile.
.With support of the Senior Practitioner, oversee delivery of an additional service, City MIST, which provides support to people living in Temporary Accommodation.
.Support the development of colleagues, delivering a high standard of supervision.
.Broker and maintain collaborative relationships with local partner agencies.
.Process and analyse data to ensure service delivery is at a high standard and remains relevant.
.Work with the Area Manager to continuously improve the service, developing model ways of working based in best practice.
You will be

Experienced in leading complex services which support adults in homelessness settings.
.An excellent communicator, able to relate to a variety of audiences and make use of relevant data.
.Creative and imaginative in delivering a service which is responsive to local need.
.Skilled in supervision with experience of supporting and developing client-facing colleagues.
.Decisive and confident, able to make the right decisions in high-pressure environments.
.Outcome focussed and able to use data to maximise the efficiency and effectiveness of the services., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more than 15,000 people.

Is our work rewarding? Yes, in every sense. We're listed as one of the top 100 Best Workplaces in the UK. There's no better place to develop or transfer your skills and build a fulfilling career.

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

.Generous holiday allowance - 29 days per year plus 8 public holidays (pro rata).
.Pension - we contribute 6.5% to your pension when you contribute 1.5%.
.Excellent development opportunities - career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
.Wellbeing support - our 24/7 employee assistance programme and opportunities for TOIL.
.Life assurance - four times your annual salary and critical illness cover.
.Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.
Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.