Lead IT Engineer

Lead IT Engineer - £38,000/£40,000 per annum - Birkenhead Principal IT are working with an industry leading aerosol manufacturer that are looking for a lead IT engineer to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team. About the Role A great opportunity for someone to join a successful and ever-growing company. They are a forward-thinking company that continually invests in there staff allowing employees to grow and develop both personally and professionally. You'll be the primary point of contact, supporting employees across both the factory floor and office environment to resolve issues quickly, support users, and continuously improve IT capability across the site. Key
Responsibilities Manage all day-to-day IT activities across the factory and office site
Act as first-line and escalation support for IT issues, troubleshooting and resolving problems efficiently
Lead and manage technical IT escalations, liaising with external providers where required
Provide hands-on support including PC builds, resets, maintenance, and hardware troubleshooting
Support new starters with IT onboarding, including equipment setup, system access, and user training
Upskill the workforce on the effective use of IT systems and software, including SharePoint
Ensure appropriate cyber security software is installed, maintained, and monitored
Train users on cyber security awareness and best practices
Work closely with personnel across both factory and office environments, providing practical and accessible IT support

Maintain IT documentation, procedures, and asset recordsAbout You Proven experience in a hands-on IT support or IT lead role
Strong troubleshooting skills with the ability to resolve issues quickly and calmly
Comfortable working in a mixed factory and office environment
Good working knowledge of Microsoft systems, hardware, and collaboration tools such as SharePoint
Strong understanding of cyber security fundamentals and user awareness
Confident communicator, able to support users with varying levels of IT knowledge
Organised, reliable, and able to manage multiple priorities independentlyWhat On Offer Working hours Monday - Thursday 8am to 5pm, Friday 8am to 12.30pm
25 days annual leave + bank holidays + ability to purchase 3 days additional leave