Lead Head Housekeeper

We are looking for a Lead Head Housekeeper to join our Operations team and provide cross-village leadership, guidance and practical support to our housekeeping teams. This is a key role for someone who takes pride in high standards, enjoys supporting others, and understands the importance of safe, clean, welcoming environments for customers, families, colleagues and visitors. About the role As Lead Head Housekeeper, you will support housekeeping services across Belong villages, helping to ensure consistent standards of cleanliness, hygiene, infection prevention and customer experience. You will work closely with Head Housekeepers, village management teams and central support colleagues to provide coaching, audits, quality reviews, improvement support and hands-on guidance where needed. This is a visible, practical and people-focused role, ideal for an experienced housekeeping professional who is ready to make an impact across multiple sites.

We are looking for someone with strong housekeeping experience, excellent standards and a natural ability to support and influence others. You will need:

• Significant experience in a senior housekeeping role
• Experience within care, hospitality or another service-led environment
• Strong knowledge of cleaning processes, equipment, products and safe working practices
• Understanding of COSHH and infection prevention and control
• Experience carrying out audits, quality checks or risk assessments
• The ability to coach, mentor and develop others
• Excellent communication and relationship-building skills
• A practical, hands-on approach
• Good customer service skills and a desire to make a positive difference
• Budget awareness and the ability to work with suppliers
• The ability to travel regularly across Belong villages
• A full driving licence
• A relevant cleaning qualification, such as NVQ Level 2 in Cleaning and Building Interiors, would be desirable. We would also consider someone willing to work towards this.
  
  Belong is an award-winning, not-for-profit care provider, creating vibrant village communities where older people can live the lives they choose.
  
  Earn a competitive salary of £36,525 while growing your career with us!
What we offer The opportunity to work for an award-winning, not-for-profit organisation A values-led culture where people are at the heart of everything we do A role where you can make a real difference across multiple Belong villages The chance to support, coach and develop housekeeping teams A warm, supportive and professional working environment Ongoing learning and development opportunities,
• Private Healthcare Plan
• Pension Plans
• Life Assurance
• Training & Development
• Employee Assistance Programme - Counseling
• Childcare Voucher Scheme