Lead Customer Contracts Manager

As Lead Customer Contracts Manager, you will head up our Contract Management team and ensure smooth delivery of customer contracts from order to completion. You will be the go-to escalation point for live contracts and deputise for the Head of Customer Contracts when needed. You will work cross-functionally to maintain customer satisfaction, manage contract specifications, and support key factory processes and customer visits.,

• Safety: The health and wellbeing of our team members, and the safety of our products, are our top priority.
• Quality: We strive for excellence in our products, services, and all that we do.
• Integrity: We act with honesty, transparency and integrity, treating each other with respect in a diverse, equitable and inclusive workplace.
• Accountability: We take responsibility for our actions, seeking to build trust and earn a reputation for excellence and reliability.
• Teamwork: We work with our team members, our supplier partners, and our customers to pursue mutual benefits.
• Sustainability: We seek long-term success for our business, our communities and the environment through responsible sourcing, lean manufacturing and sustainable operations.
  
  We are seeking a commercially astute leader with strong negotiation skills and a passion for customer experience. You will bring experience in contract management within a manufacturing environment, excellent communication skills, and the ability to manage a team while working under pressure. You will be confident navigating complex contracts and collaborating across departments to meet customer expectations., Project management qualification
• Extensive knowledge of the bus industry
• Experience in commercial and contract management in a manufacturing setting
  
  At Alexander Dennis, our vision is to lead the evolution of sustainable on-road mass transportation and mobility. We design, deliver, and support market-leading buses and coaches that help reduce emissions, improve air quality, and keep communities connected. Every role contributes to that mission, whether you're engineering, driving sales, improving production, or supporting our customers.
  
  Impact: Be part of something that's changing cities, improving air quality, helping public transport evolve.
Development & Growth: Training programmes, mentorship, opportunities to take on new roles, broaden skills. Culture & Belonging: An inclusive environment; your voice matters; we treat people fairly. Perks & Benefits: Competitive salary, pension, wellbeing support, cycle to work scheme, enhanced maternity and paternity benefits.