Lead Control Room Operator

We are seeking an experienced and proactive Lead Control Room Operator to join our National Security Operations Room (NSOR), supporting a high-profile corporate client.

This is more than a traditional CCTV role. As part of a critical 24/7 security operation, you will maintain situational awareness, manage incidents, monitor emerging threats, coordinate responses, and support business continuity activities across a national operation.

The role requires strong computer literacy and the ability to confidently work across multiple systems and applications simultaneously in a fast-paced environment.

Key Responsibilities

-Monitor CCTV, access control, alarm systems, and security platforms, ensuring timely and appropriate responses.

-Respond to and manage security, safety, and business continuity incidents in line with procedures.

-Assess and respond appropriately to alarms, incidents, and service requests.

-Monitor the security threat environment, geopolitical developments, protest activity, travel-related risks, and emerging threats, escalating where appropriate.

-Act as an operational escalation point for incidents.

-Produce operational reports, including travel disruption and situational awareness updates.

-Monitor VIP and business-critical travel activity, including flight tracking and welfare monitoring where required.

-Liaise with security teams, sites, contractors, and emergency services to support incident resolution.

-Monitor lone worker and emergency notification systems.

-Maintain accurate logs, incident reports, and handovers.

-Conduct routine system checks and report faults or performance issues.

Experience in a CCTV Control Room, Security Operations Centre (SOC), or similar security operations environment.

-Strong incident management, decision-making, and problem-solving skills.

-Experience operating CCTV, access control, alarm monitoring, and security management systems.

-Good computer literacy with the ability to work across multiple applications simultaneously.

-Ability to assess risk, prioritise information, and remain effective under pressure.

-Strong awareness of current security threats and emerging risks.

This role is ideal for an experienced control room professional seeking greater responsibility within a fast-paced security environment, where sound judgement, situational awareness, and effective incident management directly contribute to protecting people, assets, reputation, and business operations.