L2 Technical Support - PC Migrations
Stack studio digital, Adamsdown, Caerdydd - Cardiff
L2 Technical Support - PC Migrations
Salary not available. View on company website.
Stack studio digital, Adamsdown, Caerdydd - Cardiff
- Full time
- Permanent
- Onsite working
Posted 6 days ago, 9 May | Get your application in now to be included in the first week's applications.
Closing date: Closing date not specified
job Ref: 20bcb3bce61e4df0a1e552eaa9baeb7e
Full Job Description
Role/Job Title: L2 Technical Support PC Migrations Work Locations(Onsite) - Cardiff,Bristol,Feltham,Cheltenham and Brockworth Working Conditions: 8x5 - Onsite Support The Role: The role demands direct experience in managing desktops - including PC imaging and device management - along with extensive knowledge of computer hardware, networks, and the ability to troubleshoot systems and applications. Your Responsibilities
- Provide break/fix support for desktops, laptops, and peripherals.
- Re-image devices and reinstall/configure applications as needed.
- Troubleshoot Windows OS, hardware, and enterprise applications.
- Coordinate with third-party vendors for escalations and hardware replacements.
- Document issues and resolutions in the IT service management system (e.g., ServiceNow, Remedy). Essential Skills/Knowledge/Experience
- Strong understanding of PC hardware, software, operating systems, directory services, printing, and applications.
- Application support for all computer-installed apps; coordinate with L2 teams for global applications.
- Handle desktop/laptop installations, user scheduling for upgrades/refresh, and system/data configurations.
- Support for all printers, network configurations, driver installations, and vendor coordination.
- Install and configure desktops, laptops, mobile devices, peripherals, and related software.
- Expertise in Windows 10/11 OS, Android OS, Mac OS, MS Office, LAN/WAN issues, Wi-Fi, VOIP, and application software configurations.
- Provide onsite and remote technical support.
- Manage ticket queues and resolve issues within SLAs.
- Develop documentation and standard procedures (KB, KEDB, SOPs).
- Coordinate with vendors for end-user support (e.g., warranty repairs).
Good understanding of O365 and related support. - Knowledge of Active Directory, DNS, Group Policy, Networking, and Firewalls.
- Experience in 2nd line support and ITIL-based incident/problem management.
- Strong communication skills (written and verbal).
- Strong stakeholder management skills - including users, senior management, IT/project teams, and vendors.
Stack studio digital Cardiff $200-250 / Daily
