Knowledge Services Assistant

In this role, you'll help keep our Library & Knowledge Service running smoothly by managing day-to-day tasks and providing an efficient enquiry service for both on-site and remote users. You'll support access to a wide range of resources, handling loans, returns, renewals and inter-library requests, while making sure everything follows copyright guidelines. Part of your role will involve maintaining accurate borrower records, registering new members, and keeping the library space tidy, welcoming and well-stocked. You'll assist users by photocopying, scanning and supplying documents, and offer one-to-one support to help staff find and use evidence-based information. You'll also play a key part in promoting resources through inductions, displays and activities, while building positive relationships with colleagues and partner libraries across Wales and the wider UK. Alongside this, you'll help keep equipment in good working order, manage supplies, collect usage data and feedback, and support basic information searches and IT queries. Working within Library & Knowledge Services policies, you'll contribute ideas to continually improve the quality and accessibility of the service.

You'll be the friendly, reliable go-to for day-to-day enquiries and well-curated knowledge support. If you're organised, curious, and motivated by helping clinical teams access the right information at the right time, this is a great opportunity to make a real impact.

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties. We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services. We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers. Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 99 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services