Key Holder - Hangleton Road, Brighton and Hove

The Flour Pot Bakery is a renowned artisan bakery and café, committed to serving high-quality baked goods, specialty coffee, and exceptional customer service. We take pride in our handcrafted products, sustainability efforts, and creating a warm, welcoming environment for our customers. Job Overview: As a Café Key Holder, you play a vital role in supporting the daily operations of the café. You will be responsible for opening and/or closing the store, ensuring smooth service, and assisting with,

• Opening & Closing Duties: Responsible for opening or closing the café, including setting up for service, cash handling, and securing the premises.
• Customer Service Excellence: Deliver an outstanding experience to every customer, upholding The Flour Pot Bakery's excellent service standards.
• Team Leadership: Support and motivate the team, ensuring a positive and productive work environment.
• Operational Support: Assist with stock management, health & safety compliance, and maintaining cleanliness and hygiene standards.
• Problem Solving: Handle customer concerns, resolve issues efficiently, and escalate when necessary.
• Barista & Food Service: Confidently prepare and serve high-quality coffee and food, maintaining consistency and speed.
• Sales & Cash Handling: Process transactions accurately and support end-of-day reporting.
  
  leading the team alongside the rest of the café management team. This position requires a passion
for hospitality, excellent leadership skills, and a hands-on approach to delivering outstanding customer experiences.,
• Previous experience in a hospitality, café, or retail environment.
• Experience in a supervisory or key holder role is preferred.
• Passion for great coffee, food, and customer service.
• Strong leadership and communication skills.
• Ability to work independently and as part of a team.
• Reliable, punctual, and responsible.
• Food hygiene and safety awareness (training provided if needed).
  
  Screening Questions
• How many hours are you available to work each week? (16-24hrs, 20-30hrs, 30-40hrs)
• When are you available to start? (Please specify date)
• Please tell us why you would like to join The Flour Pot Team?
• How did you hear about us?
• Please upload your CV