Key Account Manager & Support - Business Admin Apprenticeship

Introduction

A great opportunity has arisen within a leading engineering supplier. As an apprentice key account manager you will learn the complete sales process. You'll then be ready to pick up the phone and build your own customer base. Actively selling products business to business. Full training and support is provided, along with a sales bonus.

About the Employer

Since 1977, business has grown from strength to strength. Niche position in the market place. Fantastic relationships with suppliers and customers but most importantly our loyal and dedicated workforce. 

What You'll Do

• Processing of orders into XAL whether received via Telephone, email or other
• Answering and dealing with incoming telephone calls in a professional and timely manner
• Customer Account Relationship building – i.e. Customer visits management, whether on or off site, where needed. Proactive calls to customers. Regular business reviews to understand customer needs and wants
• Liaising with colleagues and using other tools (i.e. Proclarity) to help identify leads and other possibilities to gain further engagement with customers
• Always trying to sell options from stock first before sourcing from other companies/competitors. Taking ownership of goods placed on “Back to Back” orders to ensure swift and agreed delivery to customer
• Upselling and value adding of products that complement customer demands
• Actively looking for new leads/business and either seeing to completion or sharing with B.D.M. (Business Development Manager) or other colleagues as demands need
• Updating and review of Rod End bearing interchange
• Worldpay payment request processing when needed
• Providing copy invoices and other services where requested from customers when needed
• Credit and returns forms processing and submission to management for sign off when needed
• Processing and management of own customer quotes to completion with a defined outcome status
• Actively participate in any company promotions
• ABC CRM maintenance
• To work to & fully support all company corporate values & procedures
• To observe & obey all laws & regulations in the workplace, including, but not exclusively Health & Safety at Work Act etc.
• Attending branch meetings & supplier training sessions as required
• As required carry out proactive cold calls to customers
  Ensure all paperwork & administration is completed in a timely & accurate manner
• Ensure company compliance is ISO9001:2015 requirements or other quality standards in the use by the company
• Any other reasonable task required, as the company grows & develops

Training Outcome

• Full time role withtin the business 

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Analytical skills
• Logical
• Creative
• Initiative
• Patience

Qualifications

• Essential - GCSE - maths & English - 4

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday, 8.30am - 5.00pm or 9.00am - 5.30pm (to be confirmed).

Expected Duration: 1 Year 2 Months

Training Provider: JUNIPER TRAINING LIMITED