Jury Officers

Jury Officers perform an important role in a crown court, providing excellent customer service and administration. They have the confidence to speak publicly in a court setting and work alongside members of the Judiciary., You will be based in the Crown Court and provide support to the Jury. This is a predominantly customer facing role, which includes public speaking in a court setting. You will have regular contact with court users, including members of the Judiciary and the legal profession. Alongside your public facing duties, you will be assigned to teams to carry out a variety of general administrative duties to progress cases through the court system or provide administrative support to other functions within HMCTS. Working as part of a flexible team, you will be expected to undertake a range of the functions and responsibilities specified.,

• Assisting court users, supporting listing and rota management, checking files
• Processing and calculating Jury Expenses and dealing with any related enquiries
• To work as a team to problem solve and contribute to small projects
• Collecting and Assembling Information
• To deliver a helpful, prompt, polite and "right first time" service to all court users
Your skills and experience With a friendly and approachable manner, you'll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers by phone and email. You'll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. You'll enjoy working in a busy environment and helping court users navigate the justice system. Please refer to the job description attachment for more information. Lead Criterion: Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received. Further details: These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy. This is a business-critical role requiring full time hours only Skilled Worker Visa From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time. The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. Technical skills Using your CV as a reference, please provide a summary of the key responsibilities from your previous experience that is most relevant to the Support Officer position. Begin with your most recent experience and work backwards. For each position, include the job title, duration of employment, and a concise overview of your main duties. (Maximum 250 words). This section is intended to help us understand where and how you gained experience in: Customer service, administration, IT systems and applying attention to detail in your work Please avoid repeating content from your Statement of Suitability. That section should focus on what you can do, supported by specific examples. This question, by contrast, is about what you've done and the context in which your experience was gained. Person specification Please refer to the Job Description Behaviours We'll assess you against these behaviours during the selection process:
• Communicating and Influencing
• Managing a Quality Service
• Delivering at Pace, For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link: Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our for more information on appropriate and inappropriate use. Selection process details This vacancy is using , and will assess your Behaviours, Strengths, Experience and Technical skills. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check.People working with government assets must complete checks. Nationality requirements This job is broadly open to the following groups:
• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service The sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's .The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the and the .

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We're looking for individuals who are committed to public service and making a difference in people's lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

Benefits Alongside your salary of £25,582, HM Courts and Tribunals Service contributes £7,411 towards you being a member of the Civil Service Defined Benefit Pension scheme.
• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A
with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance