Junior SuccessFactors Support Administrator

As Junior SuccessFactors Support Administrator, you'll play a vital role in supporting and improving one of our core people systems. Working within our SAP Application Management Services team, you'll help keep our SuccessFactors platform running smoothly, ensuring our people across defence, aerospace and engineering can focus on delivering critical work that protects the UK and beyond. This is an exciting opportunity to build a career in SAP and HR systems, gaining hands-on experience in a global organisation. You'll develop technical expertise, problem-solving skills and stakeholder engagement, all while contributing to continuous improvement across business-critical technology. Day-to-day, you will be responsible for:

• Supporting incident and service request resolution in collaboration with Service Desk and AMS teams
• Performing triage to ensure issues are routed to the right technical or business specialists
• Testing fixes, enhancements and new functionality before release
• Investigating system issues and recommending solutions for continuous improvement
• Creating reports, work orders and documentation to support system performance
This role is full time, 37.5 hours per week, provides hybrid working arrangements and will require travel to site on a quarterly basis for team meetings. The preferred location for this role would be near Lakeside, Portsmouth but this is not essential.


• Demonstrating experience in a Service Desk or technical support environment
• Managing multiple tasks and priorities effectively in a fast-paced setting
• Resolving issues and analysing problems with a structured approach
• Showing a strong interest in SAP, SuccessFactors or HR systems
• Applying processes and working within defined methodologies, A degree in Human Resources, Information Management, IT or a related field, or equivalent practical experience
Security Clearance The successful candidate must be able to achieve and maintain Standard (BPSS) and Security Check (SC) security clearance for this role.

We're Babcock - a global FTSE 100 organisation with over 26,000 people working together to make a difference. Here, you'll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we're building a future that lasts - not just through the impact we make, but through meaningful careers that respect your work-life balance.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk). What we offer
• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.
• 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity