Junior Service Delivery Manager

The role of Junior Service Delivery Manager will encompass a wide range of tasks including but not limited to, data analytics and report writing, collating data to create reports/metrics/produce graphical data, SLA measurement, management and assisting with stakeholder co-ordination and management of service delivery tasks required to adhere to customer contracts. HOW YOU WILL CONTRIBUTE TO THE TEAM

• Monitors, reports and manages the fulfilment of the SLAs.
• Manages actions for mitigation in case of non- fulfillment in agreement with the product manager and the maintenance cost allocation together with the business.
• Drives and reports on the delivery of IS services according to Service Levels Agreements and cost optimization for infrastructure or applications.
• Defines the required corrective actions to be led to meet the objectives and drives the associated operational teams.
• Ensures services are delivered in accordance with agreed customer requirements and that they continue to meet or exceed expectations.
• Monitors both insourced and outsourced teams and activities (in conjunction with contract management done in the sourcing teams).
ABOUT YOU
• Produce report and be able to interpret raw data
• Work across multiple departments in order to co-ordinate processes and manage SLAs
• Work across multiple projects with changing priorities
• Time Management, planning and organisational skills are key
• Not a 100% match? No worries! Airbus supports your personal growth with customised development solutions.
HOW WE CAN SUPPORT YOU Many of our staff work flexibly in many different ways, including part-time. Please talk to us at the interview about the flexibility you need and we'll always do our best to accommodate your request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more Work / Life Balance: Flexible working around core hours, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday. There are no core hours on Friday afternoons. Employees may use this flexibility at their discretion, provided they fulfil their contractual working hours and meet business needs (such as urgent deadlines or client requirements) Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme Family and Caregiving: Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving Inclusive Environment: Wellbeing room, Multi-faith room, Employee Representative Groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity) Our world is changing. And so are we. From our commitment to zero-carbon flight (#ZEROe) to cleaning up space, sustainability is at the heart of our purpose. So what's your next change?