Junior IT Service Desk Analyst
The Newcastle upon Tyne Hospitals NHS Foundation Trust, Gosforth, Newcastle upon Tyne
Junior IT Service Desk Analyst
£25760-£27476
The Newcastle upon Tyne Hospitals NHS Foundation Trust, Gosforth, Newcastle upon Tyne
- Full time
- Permanent
- Onsite working
Posted 1 day ago, 7 May | Get your application in today.
Closing date: Closing date not specified
Job ref: 39f9e4042b494a70bd52128a12dcd8ba
Location ref: Gosforth, Newcastle upon Tyne
Full Job Description
- The post holder will be required to work as part of a proactive team of support staff responsible for delivering a high quality, customer-focused professional service.
- Ensure compliance with all national and local standards and protocols for IT Services, including hardware, software, documentation and service.
- To be aware of and comply with the need for strict confidentiality and security of all IT systems and personal records and to be aware of, and comply with, all relevant legislation.
- Ensure that calls are dealt with in a timely manner and within agreed service levels. To resolve as many calls as possible such as password resets via telephone, ensuring sufficient security checks are carried out to validate the identity of the caller.
- To ensure that all requests that cannot be solved by the Service Desk are logged to appropriate technical queue and are managed to successful resolution.
- Update system status pages of the intranet to keep customers informed regarding system failures and periods of planned down time.
- To seek advice from the Service Desk Team Leader where the situation or incident represents an exception to normal operating procedures.
- To undertake other duties, within the competence of the post holder, that may be required from time to time.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. With around 2 million contacts with patients every year, we deliver care from: - Royal Victoria Infirmary (RVI)
- Freeman Hospital
- Newcastle Dental Hospital
- Cramlington Manor Walks
- Urgent treatment centres
- Newcastle Fertility Centre
- Northern Centre for Cancer Care, North Cumbria
- Northern Genetics Service These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. We also have offices at Regent Point in Gosforth and community sites.
Direct job link
https://www.jobs24.co.uk/job/junior-it-service-desk-analyst-126809338