Junior Customer Service & Office Administrator

As a Junior Customer Service Advisor / Office Administrator, you will be a welcoming first point of contact for Motofix customers, supporting them throughout their vehicle repair journey. Working alongside experienced colleagues, you will combine customer service with day-to-day office administration, helping the repair centre run smoothly while developing your skills through training and practical experience.
Key Responsibilities
+ Customer Welcome Greet customers professionally and provide a friendly, helpful reception service.
+ Bookings & Scheduling Assist with vehicle bookings, appointments and customer collections.
+ Customer Support Help customers understand the repair process and provide updates, referring complex queries to experienced colleagues.
+ Records & Systems Maintain accurate customer, vehicle and repair records, with training provided.
+ Payments Assist with insurance excess payments and related records under guidance.
+ Enquiries Respond to telephone and email enquiries promptly and professionally.
+ Office Administration Support filing, document preparation, data entry, correspondence and general office organisation., Our Recruitment Team will review applications and aim to provide an update within 5 working days of the vacancy closing date. Please visit our website to view our Privacy and Wellbeing Policies

You are friendly, reliable and organised, with a genuine interest in helping customers and learning new skills. You enjoy working as part of a team, communicate clearly and take pride in getting the details right. Previous automotive experience is not essential; a positive attitude and willingness to develop are more important.
What We Look For
+ A welcoming manner and a genuine commitment to good customer service.
+ Good organisation skills and the ability to manage several tasks with support.
+ Clear verbal and written communication skills.
+ Basic Microsoft Office and computer skills, with willingness to learn new systems.
+ Attention to detail when handling customer information and administrative records.
+ A helpful team player who is willing to learn and take responsibility.
+ Previous customer service or office experience is desirable.
+ Willingness to assist with general repair centre administration and customer support.

+ Excellent salary
+ 30 days annual leave (Inclusive bank holidays)
+ Workplace pension scheme
+ Free Training and Development
+ Employee long service rewards
+ Employee well-being services
+ Free uniform (and PPE)
+ Life insurance