Jobs Jobs at Bradford Front of House Manager - Grade 5

Are you a customer-focused leader with a passion for delivering excellent service and creating welcoming environments? Do you have the energy and organisation to lead a front-facing team in a fast-paced leisure setting? If so, we have an exciting opportunity for you.
We are looking for a Front of House Manager to join our team at Unique Fitness, based at the University of Bradford.
This is a part-time role (19 hours per week, Saturday to Sunday). We invest in our people and offer opportunities for development within a supportive and energetic environment.
Safeguarding
The University of Bradford is committed to safeguarding, protecting and promoting the welfare of children, young people, and Adults at Risk through robust safer recruitment practices., # Lead the front of house operation, ensuring a safe, welcoming, and high-quality customer experience
# Manage and support front of house staff, including rotas, training, and day-to-day supervision
# Deliver consistent, excellent customer service across all customer-facing areas
# Act as first point of escalation for customer queries and complaints
# Oversee opening/closing procedures and ensure all health and safety checks are completed
# Manage bookings, memberships, income reconciliation, and administration systems
# Support recruitment, onboarding, and training of staff
# Ensure accurate incident reporting and compliance with procedures
# Deputise for senior operational staff when required
About Unique Fitness
Unique Fitness is a vibrant wellness facility at the University of Bradford, committed to promoting health, wellbeing, and active lifestyles. We provide a modern fitness environment where staff play a key role in delivering outstanding customer experiences every day.

# National Pool Lifeguard Qualification (to be achieved within 2 months of probation organisation to fund training)
# Gym Instructor qualification (to be achieved within 2 months of probation organisation to fund training)
# Enthusiastic and committed
# Good customer service and communication skills

This job is only available to University of Bradford staff. It may be released externally should we not appoint internally.

# Free gym and pool facilities
# 25 days holiday PLUS an additional 13 statutory and customary days
# Family-friendly policies
# We have a university nursery which is discounted for University of Bradford employees.
# Generous employer contribution pension schemes - wypf.org.uk
# A reward scheme for shopping discounts
# A salary sacrifice scheme to assist you in purchasing items like childcare vouchers or a bicycle for commuting
Full details of the benefits on offer can be viewed here https://www.bradford.ac.uk/human-resources/employee-reward-and-benefits/.