JIRA Developer

Role Purpose As a Jira Developer, you will be responsible for managing and maintaining the GBS ticketing platform to meet the needs of GBS's stakeholders. Salary £41,000 to £45,000 Responsibilities

• Configure and customise the JSM based on organisational needs.
• Design, develop, and implement custom Jira solutions.
• Configure Jira workflows, fields, screens, and permissions.
• Administer user accounts, roles, and permissions within JSM.
• Integrate Jira with other tools and systems.
• Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management.
• Oversee and manage the incident management process within JSM.
• Implement and optimise service request workflows in JSM.
• Implement and manage change management processes within JSM.
• Ensure changes are documented, tested, and implemented with minimal disruption.
• Maintain an accurate inventory of IT assets using JSM's asset management features.
• Track the lifecycle of hardware and software assets.
• Generate and analyse reports to evaluate the performance of the IT service desk.
• Provide insights and recommendations for continuous improvement.
• Ensure platform security, stability, and compliance.
• Provide Jira training and support to end-users and assist with necessary documentation.
• Sharing of good practice with stakeholders across GBS.
Essential Skills and Experience
• Demonstrable relevant experience with Jira Service Management.
• Bachelor's degree in Information Technology, Computer Science, or related field.
• Proven experience as a Jira Service Management Developer.
• ITIL Foundation Certification, Atlassian Certified Professional, Jira Service Management Essentials.
• Familiarity with ITIL (Information Technology Infrastructure Library) principles.
• Strong technical skills around JIRA API's and related automation.
• Proficiency in configuring and administering JSM.
• Knowledge of ITSM best practices and industry standards.
• Excellent problem-solving skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to collaborate with cross-functional teams and departments.
• Ability to work independently as well as in a team environment.
• Ability to communicate technical information to non-technical users.
Desirable Skills and Experience
• Atlassian Certified Associate, Jira Certified Developer.
• Scripting and automation skills (e.g., JavaScript and PowerShell).
Other Information We are unable to offer or support visa sponsorship for this role. Seniority Level
• Entry level
Employment Type
• Full-time
Job Function
• Engineering and Information Technology
• Industries: Education
  
  Demonstrable relevant experience with Jira Service Management.
• Bachelor's degree in Information Technology, Computer Science, or related field.
• Proven experience as a Jira Service Management Developer.
• ITIL Foundation Certification, Atlassian Certified Professional, Jira Service Management Essentials.
• Familiarity with ITIL (Information Technology Infrastructure Library) principles.
• Strong technical skills around JIRA API's and related automation.
• Proficiency in configuring and administering JSM.
• Knowledge of ITSM best practices and industry standards.
• Excellent problem-solving skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to collaborate with cross-functional teams and departments.
• Ability to work independently as well as in a team environment.
• Ability to communicate technical information to non-technical users.
Desirable Skills and Experience
• Atlassian Certified Associate, Jira Certified Developer.
• Scripting and automation skills (e.g., JavaScript and PowerShell).
  
  £41,000 to £45,000