ITSM Software Consultant

ITSM Software Consultant

Date Posted: 2026-09-21T04:42:57

Location: Abbey Hulton, Staffordshire, GB, ST2 8

Work From Home: Yes

Application Deadline: 2026-10-21T03:59:29.363

Job Description

ITSM Software Consultant

Permanent, full time (flexible)

Location: WFH/visits to customers sites

Salary: up to £50,000 pa (depending on experience)

Transforming Service Management

Our client, iService Solutions, is a UK-based company that specialises in Service Management implementation on the global stage. Everything they do is underpinned by a passion for workflow and technology, coupled with long-term, honest, and open relationships with their customers. They are experts in the design, execution, configuration, and support of Helpdesk, IT, and Enterprise Service Management as well as Asset Management Solutions.

Due to their continued growth, they are now looking for a resourceful and creative ITSM Software Consultant to join their busy team.

ITSM Software Consultant, the role:

• Working directly with the customers to understand their needs — building relationships and managing their expectations


• Proposing solutions and delivering best practice to clients’ business problems


• Leading the technical delivery (configuration) of customers HaloITSM, HaloCRM, and HaloPSA implementations


• Preparing and running functional design workshops including the creation of design specifications based on out-of-the-box functionality and customer requirements


• Challenging customer requirements where necessary


• Training on specific HaloITSM, HaloPSA, and HaloCRM technology will be given where necessary

ITSM Software Consultant, the person:

• Solid technical experience integrating or administering business software solutions such as ITSM, CRM, or ERP systems


• Capable of working within key business projects


• Knowledge of producing technical and customer-facing documentation


• Excellent time management skills with a can-do and pro-active attitude


• Team player with the ability to work within project teams (both internally and within customer environment)


• Quick learner, competent of maintaining a diverse workload in a fast-paced environment


• A high level of interpersonal and communication skills


• Full UK driving license

Desirable:

• ITIL v2 or v3 Foundation Certification


• Halo platform (HaloITSM, HaloPSA, or HaloCRM) experience/certification

ITSM Software Consultant, the benefits:

• Opportunity to join a vibrant and engaging team and friendly working environment


• Discretionary bonus


• Flexible working hours


• Project-focused long-term relationships


• Remote-based work


• Life Insurance


• Employer pension scheme


• 23 days annual leave plus bank holidays

Pure Human Resources Limited works in partnership with iService Solutions in providing Recruitment support. No applications from agencies please.

JBRP1_UKTJ

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Job DescriptionITSM Software ConsultantPermanent, full time (flexible)Location: WFH/visits to customers sitesSalary: up to £50,000 pa (depending on experience)Transforming Service ManagementOur client, iService Solutions are a UK-based company that specialises in Service Management implementation on the global stage. Everything they do is underpinned by a passion for workflow and technology, coupled with long term, honest and open relationships with their customers. They are experts in the design, execution, configuration and support of Helpdesk, IT and Enterprise Service Management as well as Asset Management Solutions.Due to their continued growth, they are now looking for a resourceful and creative ITSM Software Consultant to join their busy team.ITSM Software Consultant, the role: Working directly with the customers to understand their needs - building relationships and managing their expectations Proposing solutions and delivering best practise to clients business problems Leading
the technical delivery (configuration) of customers HaloITSM, HaloCRM and HaloPSA implementations Preparing and running functional design workshops including the creation of design specifications based on out of the box functionality and customer requirements Challenging customer requirements where necessaryTraining on specific HaloITSM, HaloPSA and HaloCRM technology will be given where necessary.ITSM Software Consultant, the person: Solid technical experience integrating or administering business software solutions such as ITSM, CRM or ERP systems. Capable of working within key business projects Knowledge of producing technical and customer facing documentation Excellent time management skills with a can-do and pro-active attitude Team player with the ability to work within project teams (both internally and within customer environment) Quick learner, competent of maintaining a diverse workload in a fast-paced environment A high level of interpersonal and communications skills Full UK
driving licenseDesirable: ITIL v2 or v3 Foundation Certification Halo platform (HaloITSM, HaloPSA or HaloCRM) experience/certificationITSM Software Consultant, the benefits: Opportunity to join a vibrant and engaging team and friendly working environment Discretionary bonus Flexible working hours project focused Long term relationship Remote-based work Life Insurance Employer pension scheme 23 days annual leave plus bank holidaysPure Human Resources Limited works in partnership with iService Solutions in providing Recruitment support. No applications from agencies please.JBRP1_UKTJ