IT / Telecoms Engineer Apprentice

Introduction

Kick-start your IT career with Velocity. Gain hands-on experience providing technical support, provisioning telephony systems and broadband services, and developing valuable skills while working alongside experienced engineers.

About the Employer

Velocity Academy) is a UK apprenticeship training provider. It specializes in IT, Data, Digital Marketing, and Professional Services apprenticeships delivered primarily through online live learning and coaching.

What You'll Do

Key Responsibilities

Technical Support (1st & 2nd Line)

• Provide 1st and 2nd line support for voice and data products, including telephony and broadband/connectivity services
• Diagnose and resolve client-reported faults across hosted voice and broadband connections
• Log, track, and escalate cases as required, maintaining clear and accurate documentation throughout

Voice Provisioning:

• Provision of the tenant
• Place number port requests
• Base configuration: create generic users, programme DDI numbers, and set up up to 3 hunt groups
• Host the project kick-off call with the client (remote only)
• Configure named users, including creating user names
• Programme IVRs and call queues/groups

Broadband Provisioning:

• Manage end-to-end provisioning of broadband orders, from order placement through to service activation
• Liaise with carriers/suppliers to track install dates and resolve provisioning issues
• Keep internal systems and clients updated on order progress

Training Outcome

• The role offers long-term security and the opportunity to progress into a permanent position

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• UC platform experience
• Broadband provisioning
• Telecoms/ITMS background
• Number porting
• DDI/SIP configuration
• Handset deployment
• Site phone surveys

Qualifications

• Essential - GCSE - English - A*-C/ 9-4
• Essential - GCSE - Maths - A*-C/ 9-4
• Desired - Qualification completed at Level 3 - relevant areas - Pass or above

Course Information

Course: Network engineer (level 4)

Level: 4

Route: Digital

Apprenticeship Level: Higher

Working Arrangements

Working Week: Office-based / Hybrid (UK) - remote project delivery, with occasional site work per role tier Monday - Friday, 9.00am - 5.00pm

Expected Duration: 1 Year 6 Months

Training Provider: VELOCITY 1ST LIMITED