IT Technician Apprentice
VOCOSA LTD, Southcote, Reading
IT Technician Apprentice
£20,000 a year
VOCOSA LTD, Southcote, Reading
- Full time
- Permanent
- Apprenticeship programme
Posted 1 week ago, 4 Sep | Get your application in now before you miss out!
Closing date: 20-09-2026 (In 4 days)
Job ref: None
Location ref: Southcote, Reading
Full Job Description
Introduction
This is an exciting opportunity for an Apprentice IT Technician in the Reading area to help maintain, support and enhance the IT solutions we supply our customers.
About the Employer
Vocosa IT offers a wide range of services that include the installation and maintenance of IT, AV and CCTV solutions in a variety of settings including private business and education. Vocosa offers support across England and Wales and provides 1st, 2nd & 3rd frontline IT support for users across all systems.What You'll Do
- You will need to provide high quality support to our users via the helpdesk ticketing system
- Prioritise and respond to tickets in a timely manner
- Apply testing and troubleshooting to end-user devices (PCs, laptops, tablets, Chromebooks, telephones, printers, LED panels & interactive panels
- Weekly tasks to install, upgrade and remove hardware across sites
- Maintenance of physical and cloud storage
- Ensure that our systems are properly administered
- Develop existing infrastructure and processes
- Work within the installs team to install cabling on sites, including fibre, data etc.
- Adding devices to networks across sites
- Daily monitoring of networks, focusing on DNS, firewall etc.
- Opportunity to set up new systems and maintain them as schools move to the cloud
Criteria for Candidates:
- Right to work in the UK
- Self-motivated
- Resourceful
- Professional attitude and a strong work ethic
- Ability to work in a fast-moving environment
- Good time management and organisational skills
- Ability to think ahead and pre-empt problems and issues
- Understanding of the importance of, and the ability to deliver, a quality service
- Open and friendly communication style
Skills and Experience:
- Full UK Driving Licence (the candidate will be required to commute to the Reading site each day)
- An understanding of IT hardware, Windows and Mac OS
- Strong problem-solving skills
- Experience in O365, Google cloud for Education, Group Policy, Virtual Desktops, TCP/IP Protocols, Active Directory
- Ability to lift and move heavy equipment such as servers/desktops
Enhanced DBS and Security clearance checks will be carried out.
Training Outcome
- Career progression opportunities
- Secure a full-time position after successful completion of apprenticeship
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
Qualifications
- Essential - GCSE - English - 4/C and above
- Essential - GCSE - Math - 4/C and above
Course Information
Course: Information communications technician (level 3)
Level: 3
Route: Digital
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday to Friday between 9.00am and 4.30pm.
Expected Duration: 1 Year 6 Months
Training Provider: JUST IT TRAINING LIMITED