IT Technician Apprentice

Introduction

Launch your IT support career with Concero! Earn while you learn, solve real-world technical issues and help schools use technology with confidence.

About the Employer

In 2008, James Morris and Bradley Clegg formed Concero to help design, build and support education organisations by delivering outstanding specialist technology services and solutions.

What You'll Do

• Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer
• Management of problems to resolution for any network or equipment failures, including and not restricted to: software, hardware and infrastructure problems as defined by the SLA. This will include computers, servers, peripherals and cloud-based applications
• Ensure that all systems, change request forms, service calls and queries used to carry out work activities are updated on a real time basis including the completion of detailed and accurate call notes
• Act as point of contact regarding all technical issues with manufactures, suppliers, ISP and external support organisations
• Manage day-to-day tasks, time and responsibilities to ensure that service levels are achieved, proactive maintenance and change implementation objectives are met
• Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way
• Identify and raise issues, escalate or resolve where required and offer solutions to queries providing a customer interface (using all means for communication tools) to ensure the best possible customer experience
• Maintain a professional and effective working relationship with customers and work colleagues at all levels and at all times

Training Outcome

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Problem solving skills
• Administrative skills
• Analytical skills
• Team working
• Initiative
• Driving licence

Qualifications

• Essential - GCSE - English - 3+ (D or above)
• Essential - GCSE - Maths - 3+ (D or above)
• Desired - GCSE - Any subjecr - 4+ (A-C)
• Desired - GCSE - Any subject - 4+ (A-C)
• Desired - GCSE - Any subject - 4+ (A-C)

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: 37.5 hours per week, 8.00am - 4.00pm or 8.30am - 4.30pm.

Expected Duration: 1 Year 5 Months

Training Provider: QA LIMITED