IT Technician Apprentice

Introduction

We are looking for a highly motivated and responsible individual to join our team as an apprentice. The ideal candidate is someone who pays close attention to detail, has a passion for learning, and is committed to building a successful career.

About the Employer

Caspian Insurance is an award-winning, industry-leading life insurance brokerage. We are a rising star in the financial services industry, and customer service is at the heart of everything we do. Over 90 people make up our energetic and professional team and we have a 5-star rating on both Glassdoor and Google. We have won multiple awards, many of which are for our efforts in customer service.

What You'll Do

• Take ownership of and continuously improve specific IT processes, including managing the asset management system
• Utilize the ticket system to accurately log, manage, document, and resolve IT issues in line with the Service Level Agreement (SLA)
• Provide support to the IT Manager on various projects and migrations
• Collaborate effectively with colleagues across all levels of the business, from end users to team leaders, managers, and directors
• Work closely with external partners to resolve software-related issues

Training Outcome

• 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average

Skills Required

• Communication skills
• Problem solving skills
• Analytical skills

Qualifications

• Essential - GCSE - 3 of any subject - 4+ (A* - C)
• Essential - GCSE - Maths & English - 3+ (D or above)

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Will initially be 8:30am- 5.00pm for the first few weeks during the settling-in period. Hours will transition to the standard pattern of 10am- 7pm (Monday to Thursday) and 8:30am- 2.00pm (Friday) once you have settled into the role.

Expected Duration: 1 Year 5 Months

Training Provider: QA LIMITED