IT Technician Apprentice

Introduction

Ready to turn your interest in technology into a career?

This is an exciting opportunity for someone who is enthusiastic, dependable, and keen to learn. You'll develop valuable technical skills, gain recognised qualifications, and earn while you learn, all while building a strong platform for future progression in the IT industry.

About the Employer

We specialise in the design and manufacture of high-quality fire detection solutions that protect people from fire in over 100 countries around the world.

Based in Havant, Hampshire, on the UK’s south coast, we operate through regional offices in the UK, China, and Germany and support our network of partners and distributors on all five continents. We are proud to be part of Halma, a global FTSE 100 group of life-saving technology companies.

We were awarded the Royal Warrant in 2009 in recognition of our high level of personal service to the Household of HM The Queen. We continually strive to deliver an exceptional customer experience for every individual, company and organisation that we work with.

What You'll Do

This role at Apollo Fire Detectors focuses on building foundation technical skills, customer service capability, and professional working practices, while contributing to the effective delivery of IT support services across the business.

The IT Technician Apprentice will be responsible for the following duties:

• Provide first‑line IT support to users under supervision
• Log, update and manage service requests and incidents using the IT service management system, ensuring accurate notes and escalation where required
• Escalate unresolved issues promptly to IT Technicians in line with agreed procedures
• Assist with employee on-boarding and off-boarding
• Support basic workstation builds and configuration in line with company standards
• Assist with routine maintenance tasks such as equipment swaps and desk moves
• Maintain accurate records of IT assets, ensuring devices are logged, tracked and updated correctly
• Assist with stock checks, equipment labelling and asset audits
• Support IT Technicians with tracking loan equipment and replacements
• Follow documented IT processes and procedures consistently
• Help keep knowledge base articles up to date by identifying gaps or outdated information
• Learn how IT services are delivered within a regulated business environment

Training Outcome

• Upon successful completion of the apprenticeship, the right candidate will be offered a full-time permanent position

Skills Required

• IT skills
• Customer care skills
• Team working
• A strong interest in IT
• Willingness to learn
• Willing to take instruction
• Good communication skills
• Reliable and punctual

Qualifications

• Essential - GCSE - English - C/4
• Essential - GCSE - Maths - C/4

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Thursday 8:30am- 4:45pm; Friday 8:30am- 4:00pm

Expected Duration: 1 Year 10 Months

Training Provider: PETA LIMITED