IT Technician
Grantley Hall, Risplith, North Yorkshire
IT Technician
£3400
Grantley Hall, Risplith, North Yorkshire
- Full time
- Permanent
- Onsite working
Posted today, 11 Nov | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
Job ref: 12309a81cabf4cf798b8b04a0e0b77f6
Location ref: Risplith, North Yorkshire
Full Job Description
- Maintain and troubleshoot all hotel hardware, including desktops, laptops, printers, POS terminals and in-room entertainment systems.
- Monitor and support the guest Wi-Fi network, ensuring reliable connectivity throughout the property.
- Administer the hotel's server infrastructure, network switches, firewalls and security protocols to protect guest and business data.
- Provide first-line technical support to all departments, responding promptly to service requests and resolving issues with minimal disruption.
- Coordinate with external vendors for specialised equipment, upgrades and repairs, ensuring timely delivery and compliance with service level agreements.
- Manage and maintain digital signage, conference room AV equipment and the on-site gym and spa technology systems.
- Document IT procedures, maintain an up-to-date asset register and contribute to the continuous improvement of IT policies and processes.
- Assist with the rollout of new software applications and training initiatives, promoting a culture of curiosity and knowledge sharing.
Relevant IT qualification (e.g., BTEC, diploma) or equivalent practical experience, preferably within a luxury hospitality environment. - Proven experience with Windows, macOS, networking (LAN/Wi-Fi), and common hotel management systems.
- Strong problem-solving abilities, with a customer-first mindset and excellent communication skills.
- Ability to work collaboratively across departments, listening to ideas and balancing technical solutions with guest experience priorities.
- Demonstrated commitment to high standards, honesty and diversity, and the ability to adapt quickly to evolving technology needs.
- Experience in managing IT security, data protection and compliance within a regulated hospitality setting.
- Flexibility to respond to urgent issues outside standard hours, reflecting the bold and accountable nature of the role. The following content displays a map of the jobs location - Grantley Hall
Direct job link
https://www.jobs24.co.uk/job/it-technician-127729053