IT Technician

This role in the school is to assist in the maintenance of the school's IT networks and systems to ensure that they are effective in supporting teaching, learning and administration., We are seeking a skilled and customer-focused IT Technician to join our Trust IT team, supporting a busy secondary school environment. You will act as the first point of contact for IT support at your home site (Northallerton School & Sixth Form College), ensuring staff and students benefit from reliable, secure, and effective ICT systems that support teaching, learning, and administration.,

• Provide first-line and on-site IT support with a strong focus on customer service
• Maintain and develop IT networks, servers, devices, and audio-visual equipment
• Support Microsoft 365, Teams, Google Workspace, Windows, Apple and Chromebook environments
• Troubleshoot and repair PCs, laptops, tablets, printers, and AV equipment
• Support Trust-wide IT projects and the delivery of the IT strategy
• Maintain ICT infrastructure including networks, wireless systems, telephony, CCTV and access control
• Log, prioritise and resolve IT support requests in line with agreed procedures
• Ensure high standards of cyber security, GDPR compliance, filtering and safeguarding systems
• Support backup systems, antivirus monitoring and business continuity arrangements
• Manage user accounts, access tokens, devices and ICT assets
• Work with external suppliers and contractors where required
• Support effective use of digital technologies in teaching and learning
  
  This is an excellent opportunity for an experienced technician who enjoys problem-solving, working with a wide range of technologies, and making a real difference in an educational setting., Essential:
• Strong technical knowledge across Windows 10/11, Microsoft 365, Teams and Google Workspace
• Experience supporting and troubleshooting a wide range of IT systems and devices
• Excellent communication skills with the ability to support users of varying technical ability
• A proactive, flexible and professional approach to work
• Ability to work to deadlines and manage competing priorities
• Recognised IT qualification, apprenticeship, or industry certification (or equivalent experience)
Desirable:
• Experience working in an education or multi-site environment
• Knowledge of servers (Windows Server 2019/2022), Hyper-V and backup systems
• Experience with web filtering, safeguarding and monitoring tools
• Project support or leadership experience
• Further professional development or higher-level IT qualifications, Have high expectations of themselves and the people they work with.
• Are committed to our Trust values.
• Show initiative and are responsive to change.
• Have strong interpersonal skills with the ability to inspire and motivate others.
• Are creative in their approach to problem solving.
• Are able to influence effectively, whatever their role.
• Are team players.
  
  Areté Learning Trust currently has 11 schools and educates over 7,000 young people in and around North Yorkshire from ages 2-18. Our learners are at the heart of everything we do.
At Areté Learning Trust we work together and collaborate to ensure that all of our learners and our staff team have the chance to reach their potential. Our Trust is committed to promoting:
• Health, happiness and wellbeing
• A safe, disciplined and supportive environment
• A love of learning through a passionate and committed approach
• High standards and expectations
• Integrity, kindness and good manners
• Respect for individuality and difference
• Collaborative working to secure excellence
To realise our aspiration for every child to be the best they can be, we need to ensure that as a Trust we are 'Striving for Excellence'. Why work for us? We want everyone who works within ALT to feel valued and see how their work fits into the bigger picture. We seek employees who are prepared to take personal responsibility and constantly challenge the norm to improve performance. In return, we are committed to providing an empowering and supportive learning environment for all staff. Areté Learning Trust is committed to being the 'Employer of Choice'. Essentially this means that we want our schools and our central team to be great places to work. We want our staff development opportunities to be first class and we want to enable staff who are ambitious to grow their careers with us. To give our learners the best education and opportunities we are committed to recruiting and retaining the very best people in all areas of our organisation.