IT Support Technician Apprentice (L3) – Eleclink – London, W2 6BD (Hybrid) – Up to £24kp / a – 37.5hrs

Introduction

The Apprentice supports the efficient operation, maintenance, and optimisation of IT systems and cybersecurity within Eleclink. The role involves developing practical skills across IT support, networking, cybersecurity, and system resilience, while working towards a recognised Level 3 qualification. 

About the Employer

Eleclink Limited is a 100% subsidiary of Groupe Eurotunnel, the operator of the Channel Tunnel, listed on Euronext Paris.  
Eleclinkoperates a 1,000MW high voltage direct current interconnector linking the electricity markets of Great Britain and France via the Channel Tunnel. Eleclink is unique in that it is the first independent interconnector owner and operator in Great Britain and France.  

What You'll Do

The role will be based out of Eleclink’s London office with occasional travel to Folkestone, UK and Peuplingues, France based on business needs.  

As the Information Communication Technician your responsibilities will be to:  

• Support Sr. Service Manager and IT Support analyst in provide day-to-day IT support, including troubleshooting hardware, software, and network issues. 
• Maintain accurate documentation of systems, incidents, and resolutions including upkeep of key registers for maintaining IT Assets.  
• Assist wider Eleclink with the maintenance and monitoring including on-boarding and off boarding employees.  
• Support Cybersecurity and GRC lead in the implementation of security controls and follow cyber security best practices including support of compliance activities both internal and external including NIS.  
• Follow organisational processes and procedures for backup, storage, and secure disposal of IT assets.  
• Contribute to IT projects, including planning, testing, and quality assurance activities.  
• Assist in preparing systems for stability and resilience, including BCP and Incident response techniques.  

Essential skills, characteristics and experience 

• Basic understanding of IT support principles and troubleshooting techniques 
• Highly effective written and verbal communication skills 
• Willingness to learn and develop technical skills 
• Strong problem-solving attitude with attention to detail and strong focus on getting things right in the first place 
• Ability to understand the wider business context in which the organisation sits 
• Ability to work under pressure in a dynamic environment 
• Self-starter and results orientated 
• Ability to establish and maintain strong professional relationships  
• Fluent in English 
• Level 3 qualification in IT, computer science or equivalent  
• Full, clean driver’s license (Desirable)  
• Interest in IT and technology 
• Experience in Microsoft Office Tools like Word, Excel and Power-Point  

Training Outcome

Upon completion of the apprenticeship, the applicant will have a Level 3 qualification as an Information Communications Technician 

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Team working
• Initiative

Qualifications

• Essential - GCSE - English - 4/C
• Essential - GCSE - Maths - 4/C
• Desired - A Level - Computer Science/IT - Pass/C

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday 9 - 5

Expected Duration: 1 Year 5 Months

Training Provider: TECHNICAL PROFESSIONALS LIMITED