IT Support Technician Apprentice

Introduction

Looking to start your career in IT? We're looking for an enthusiastic ICT Apprentice to join our team. This is a great opportunity to gain hands-on experience, build valuable technical skills, and work alongside experienced professionals in a global manufacturing business. 

About the Employer

We produce innovative packaging systems, bottles, caps and injection-moulded parts for a wide range of industries since 1955. Our long history as a family-run business, our cutting-edge technologies and the knowledge and dedication of our employees set us and our products apart. Our business activities are founded on sustainability and the climate-friendly use of resources. With our more than 30 years of experience in recycling and our own recycling plants, we play our part in ensuring that plastics remain in the materials cycle.

What You'll Do

• Adhere to Alpla's Corporate IT Policies
• Use the ServiceNow Helpdesk
• Provide First-Line Support for the UK IT Department
• Monitor the UK Service Desk
  Troubleshoot, diagnose and escalate faults
• Support Microsoft Windows Client environments
• Deploy, install and configure Windows 11 via SCCM
• Maintain and update Windows operating systems
• Provide hardware support and installation (printers, projectors, etc.)
• Monitor Windows Defender Anti-Virus

Training Outcome

• Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab)
• Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs

Skills Required

• Communication skills
• IT skills
• Organisation skills
• Customer care skills
• Team working

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday-Thursday 7am- 4pm Friday 7am- 1pm

Expected Duration: 1 Year 4 Months

Training Provider: NOWSKILLS LIMITED