IT Support Technician Apprentice

Introduction

We are looking for an enthusiastic and motivated IT Support Technician Apprentice to join our growing team. This is an excellent opportunity for someone looking to build a career in IT whilst gaining hands-on experience and industry-recognised qualifications.

About the Employer

IT Auxilium Ltd is a customer-first Managed Service Provider and specialist healthcare IT provider, delivering technology solutions and support services to organisations across the UK. Through our GP IT Services and Health IT Services divisions, we support healthcare providers, GP practices, Primary Care Networks and other organisations with reliable, secure and innovative technology solutions.

What You'll Do

As an IT Support Technician Apprentice, you will work alongside experienced engineers and consultants to provide technical support to our customers. You will gain exposure to a wide range of technologies, develop valuable customer service skills and build practical experience across helpdesk support, Microsoft cloud technologies, networking and IT infrastructure.

Whilst the role is primarily remote based, you will occasionally be required to visit customer sites across the East of England and surrounding areas to assist with installations, support visits and project work.

Your responsibilities will include:

Helpdesk & Customer Support:

• Providing first-line technical support via telephone, email and remote support tools
• Logging, updating and managing support tickets through the service desk system
• Diagnosing and resolving common hardware, software and connectivity issues

Microsoft Cloud & Identity:

• Supporting Microsoft 365 environments including user administration and troubleshooting
• Managing user accounts and permissions via Entra ID

Hardware & Infrastructure:

• Building, configuring and deploying desktops, laptops and other IT equipment (via InTune and other tools)
• Supporting network infrastructure including switches, firewalls and wireless networks

Field & Project Support:

• Assisting with customer installations and on-site support visits across the East of England and wider area
• Supporting project delivery and customer onboarding activities

Security & Compliance:

• Assisting with cybersecurity, Cyber Essentials and information security activities

Administration & Documentation:

• Creating and maintaining technical documentation and knowledge base articles
• Maintaining accurate asset registers, customer records and inventory systems
• Liaising with suppliers and technology partners where required

During your apprenticeship you will gain practical experience with:

• Microsoft 365
• Microsoft Entra ID (Azure AD)
• Microsoft Intune
• Windows 11
• Networking technologies
• Custom healthcare and line-of-business applications
• Endpoint management solutions
• Cybersecurity tools and best practices
• Remote support and monitoring platforms

Training Outcome

Successful apprentices may have opportunities to progress into permanent technical roles upon completion of the programme.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Administrative skills

Qualifications

• Essential - GCSE - English - 9 – 4 (A *– C)
• Essential - GCSE - Maths - 9 – 4 (A *– C)

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday, 08:00 - 16:00. Occasional evening or weekend work may be required.

Expected Duration: 1 Year 6 Months

Training Provider: INSPIRO LEARNING LIMITED