IT Support Technician

As an IT Support Technician, you will be working on-site at our Knightstone Campus, where our IT department are based. However, as Weston College have sites across Weston-super-Mare and Bristol, you may from time to time be required to travel to other sites to provide hands-on technical support, therefore a full driving licence and access to your own transport is essential for this role. Within this role you will:

• Provide 1st and 2nd line IT support, both in person and remotely.
• Create and manage end user accounts.
• Update and manage end user device assets and the rollout of hardware replacements.
• Release equipment and update the end user device asset management register.
You may also be asked to support with other activities and projects within the IT department. You will do this in a team that develop, adopt and continually improve work processes which align with best practice including ITIL, ISO27001 and Cyber Essentials standards.


• Appropriate technical qualifications at Level 3 or above.
• At least 5 years of experience providing excellent customer service and 2nd line IT support within a technical IT related role.
• Experience of administering User and Computer accounts within Active Directory, Microsoft 365 Admin Centre or Manage Engine.
• Excellent knowledge of Microsoft products, including Windows 10/11 and Office 365 Apps.
• Full driving license and access to own transport.
  
  This is a full-time role, working 37 hours per week. Your usual hours of work will be between 8.30am and 5.00pm. During term-time, you will be required to work until 6.30pm one day per week, on a rota basis, to ensure there is staff coverage of the IT Service Desk. You will accrue Time Off in Lieu (TOIL) for these additional hours.