IT Support Technician

As an IT Support Technician, you will manage, investigate and resolve service desk incidents, problems and requests across the business. You'll provide technical support, deliver effective solutions, escalate issues when required, and help maintain IT services across our UK offices.

This is a varied, fast-paced role offering excellent opportunities to develop your technical skills within a complex organisation. While previous experience is desirable, it's not essential-we provide full on-the-job training.

Initially, the role will focus primarily on telephone-based support, using remote management tools such as ConnectWise Automate.

Who We're Looking For

We're looking for a motivated problem-solver who enjoys helping colleagues, delivering excellent customer service, and developing their technical skills.

In return, we'll provide training in Active Directory, MDM, printers, telephony systems, file permissions and application configuration.

Essential

Strong customer service and communication skills
Excellent attention to detail, with the ability to follow processes and take ownership of issues
Well organised, with the ability to prioritise workloads and meet deadlines
Proactive approach to problem-solving and service delivery
Ability to diagnose hardware, software and operating system issues
Able to work independently and collaboratively within a team
Comfortable working with challenging customers and in a fast-paced environment
Professional, friendly and adaptable, with a positive attitude and willingness to learn
Desirable

Familiarity with Microsoft Windows and Microsoft Office
Awareness of ITIL principles
Some experience troubleshooting Windows, Microsoft 365 or basic networking issues
Basic understanding of IT hardware and software

About National Fostering Group

Its official, we have been rated as a Great Place to Work 2025!

88% of employees at National Fostering Group say it is a great place to work, compared to 54% of employees at a typical UK based company! Please read more about why our employees love working here: Working at National Fostering Group | Great Place to Work® UK

With over 20 years experience, National Fostering Group is the largest independent children's fostering group in the UK with a community of over 2,500 foster carers.

As a Group, we work with Local Authorities to provide the highest quality of care for children and young people. All of our fostering agencies are officially recognised by Ofsted, Welsh and Scottish regulators as either 'Outstanding' or 'Good' which we are extremely proud of.

But what else is in it for you? Your health and wellbeing are important to us, so you'll get an exceptional reward package including:

27 days holiday, increasing with service up to 32 days + buy/sell scheme + bank holidays
Bonus schemes
Generous salary sacrifice pension scheme
Enhanced family leave (subject to qualifying criteria)
Employee Assistance Programme
Life Assurance
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you. Just some of the things on offer:

A wide range of health, wellbeing, and insurance benefits
100's of discount options
Salary sacrifice Eco Car Scheme and Cycle Scheme
Tech benefit
And that's not all, we place the outcomes of the children and vulnerable young adults in our services at the heart of everything we do, so you'll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment and undertake appropriate checks.

We are an Equal Opportunities Employer.