IT Support Technician

Kingston Grammar School is looking for an IT Support Technician to join the busy IT department, providing IT support to the school community. You will provide first-line support to staff, ensuring the smooth operation of our IT systems and delivering excellent customer service. Working as part of the IT team, the key responsibilities for this role include:

• Responding to IT support requests via phone, email, and the ticketing system
• Diagnosing and resolving hardware, software, and network issues
• Setting up and configuring laptops, desktops, and mobile devices
• Assisting with user account management and password resets
We are interested in applications from individuals who can demonstrate a good level of technical competence, with experience of working with Windows operating systems and Microsoft Office and who are familiar with networking concepts (Wi-Fi, LAN). You will also be able to demonstrate strong problem-solving skills and attention to detail, excellent communication and customer service skills, and the ability to work independently and as part of a team. The role is offered on a full-time, permanent contract working 8 am - 4 pm, Monday to Friday, term-time only, based on the school site. Flexibility is required, as there may be technical event support outside of the core school hours, which would be discussed and agreed in advance with the Director of IT. An additional two weeks would be worked in the school holidays as agreed with the Director of IT. For queries regarding this role, please email recruitment@kgs.org.uk For further details and to apply, please visit our vacancies page via the Apply button. Closing date: 9.00 am on Friday, 5th June 2026. We reserve the right to close this vacancy and interview at any time; therefore, early applications are welcome. Applications should be submitted by completing the KGS application form and a covering letter. CVs will not be considered and should not be submitted in lieu of an application form. Prior to the interview, an online search will be conducted to identify any past or current incidents or issues that might affect your suitability to work with children and undertake this role. This is in line with guidance in Keeping Children Safe in Education. Please note that this online search will be carried out only on publicly available information and be limited to issues relating to your suitability to work with children and/or in a school environment. Issues that arise will not automatically be a bar to your employment at this school. Kingston Grammar School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Applicants will be required to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS).

We are interested in applications from individuals who can demonstrate a good level of technical competence, with experience of working with Windows operating systems and Microsoft Office and who are familiar with networking concepts (Wi-Fi, LAN). You will also be able to demonstrate strong problem-solving skills and attention to detail, excellent communication and customer service skills, and the ability to work independently and as part of a team.

The role is offered on a full-time, permanent contract working 8 am - 4 pm, Monday to Friday, term-time only, based on the school site. Flexibility is required, as there may be technical event support outside of the core school hours, which would be discussed and agreed in advance with the Director of IT. An additional two weeks would be worked in the school holidays as agreed with the Director of IT.