IT Support Technician

Salary not available. View on company website.

Gem Partnership, Newcastle upon Tyne

Posted today, 30 Apr | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

Job ref: 82dcf7d6840a4d19a14245086b231cd9

Location ref: Newcastle upon Tyne

Act as the first line of support for IT issues via phone, email, and ticketing systems.
Troubleshoot hardware, software, and network problems, escalating when required.
Manage user accounts and access rights in Microsoft 365 and Active Directory.
Configure and support desktops, laptops, and mobile devices.
Keep tickets updated and resolved in line with SLAs.
Assist with IT projects, rollouts, and system improvements.
Active Directory
Hardware
Support
ITSM
Microsoft 365
Mobile
Network
ServiceNow
TCP/IP
VPN
Windows
Office 365, We are a rapidly growing technology company located in Newcastle, focused on delivering exceptional IT support services. Our environment is supportive and designed to foster talent and professional growth, with a commitment to continuous product training. As an IT Support Technician, you will play a vital role in our team while contributing to exciting projects during this period of aggressive growth. This role is office-based at our Newcastle HQ and includes site visits, necessitating a driving license and access to your own vehicle.

Proven experience in an IT support or service desk role.
Strong knowledge of Windows OS, Microsoft 365, and Active Directory.
Good understanding of networking basics (DNS, DHCP, VPN, TCP/IP).
Familiarity with ITSM tools (ServiceNow, Freshservice, etc.).
Excellent troubleshooting and problem-solving skills.
Customer-focused with strong communication skills.

https://www.jobs24.co.uk/job/it-support-technician-126769873