IT Support Supervisor

Salary not available. View on company website.

British Garden Centres, Brigg, North Lincolnshire

Posted today, 12 Nov | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

Job ref: a6051018ce0445c395953fb92b37511b

Location ref: Brigg, North Lincolnshire

Full Job Description

Lead, coach and develop the IT support team, allocating workload and priorities by skills, capacity and business need.
Manage support queues and incident, problem and change management (including major incidents).
Provide 2nd and 3rd line support across all sites - hardware, software, networking, printing, telephony and business applications - and act as the senior escalation point for the support team.
Administer Windows Server (2019/2022), Hyper-V, Active Directory, Group Policy, DNS, DHCP, user permissions and access controls.
Administer Microsoft 365 (Exchange Online, SharePoint Online, Teams) in a hybrid environment, plus Azure and Entra ID (Conditional Access/MFA).
Lead and develop device management through Microsoft Intune, including enrolment, compliance policies, configuration profiles and app deployment.
Manage and support LAN/WAN, switches, VLANs, Wi-Fi, VPNs, firewalls and site connectivity.
Proactively monitor systems and schedule patching, preventative maintenance, health checks and daily backup checks with minimal disruption.
Test and deploy new hardware, software and upgrades, and identify improvements to service quality, efficiency and security.
Work with third-party suppliers, managing escalations through to resolution.
Maintain technical documentation, asset records, procedures and knowledge base articles.

https://www.jobs24.co.uk/job/it-support-supervisor-127735031