The IT Support & Project Coordinator plays a pivotal role in the smooth delivery of IT projects and technical support services. Acting as a central liaison between the development team, clients, and internal stakeholders, this role ensures projects are coordinated efficiently, IT systems operate seamlessly, and clients receive timely support. You will be responsible for managing change requests, resolving system issues, and supporting the IT Director with new project initiatives.

Here's What You'll Be Doing:

Coordinating IT projects and ensuring effective communication between stakeholders

Acting as a liaison between the development team and clients, managing change requests and resolving system errors

Providing system troubleshooting, incident management, user support, testing processes, and compliance procedures

Working closely with the server hosting company to manage support requirements and technical issues

Overseeing new IT projects, ensuring deadlines and objectives are consistently met

Reviewing existing IT systems and projects to ensure optimal functionality and reporting issues

Supporting the IT Director in scoping new projects and attending client meetings

Delivering client training on IT systems to ensure users are well-equipped

Producing comprehensive system manuals and documentation for both clients and internal teams

Maintaining clear, professional communication with clients, addressing queries and concerns effectively

Contributing to the continuous improvement of IT support processes and overall operational efficiency

Previous experience in IT support, project coordination, or a related role

Strong understanding of IT systems, software, and troubleshooting methodologies

Excellent communication and interpersonal skills for client and stakeholder liaison

Ability to manage multiple projects simultaneously with strong organisational skills

Experience working with server hosting companies and an understanding of hosting-related support requirements

Knowledge of IT project management methodologies and tools is advantageous

Familiarity with programming and web development concepts

Proven ability to produce clear and concise system manuals and documentation

Strong problem-solving skills with a proactive approach to issue resolution

A collaborative team player who can also work independently when needed

A leading technology company based in Stratford, London, specialises in providing bespoke IT systems and project management services to a wide range of industries. With a strong focus on collaboration and continuous improvement, this organisation is dedicated to ensuring clients receive exceptional service and reliable technological solutions.

Competitive salary and benefits package

Opportunity to work on innovative IT projects within a dynamic and collaborative team

Access to professional development and training opportunities to enhance your career

A career as an IT Support & Project Coordinator offers a unique chance to work at the intersection of technology and project management. This sector provides continuous opportunities to develop new skills, engage with cutting-edge technologies, and contribute meaningfully to the success of diverse organisations.