IT Support Engineer - Modern Workplace

We're looking for an IT Support Engineer - Modern Workplace to join our Service Delivery team in Banbury, supporting the technology and services used across our global organisation.

You'll combine hands-on technical support with Microsoft 365, endpoint management and automation expertise, resolving complex issues while developing smarter ways of working through SharePoint, Power Platform and modern workplace technologies.

What You'll Do

Provide high-quality 2nd line and, where appropriate, 3rd line technical support to our global user base, owning incidents through to resolution.

Support, administer and enhance Microsoft 365 services including SharePoint, Teams, OneDrive, Intune, Autopilot, Power Platform and Entra ID.

Design and enhance small-scale SharePoint and Power Platform solutions, including workflows, forms, lists, pages and low-code automation.

Act as a technical escalation point for complex incidents, carrying out detailed troubleshooting and root cause analysis.

Support endpoint provisioning, application deployment, user lifecycle activities and hardware/software management.

Identify opportunities to improve service quality, automation, user experience and operational efficiency.

Support Microsoft 365 adoption, collaboration, productivity and AI-enabled tools, alongside F1-specific hardware, software and operational systems.

Contribute to major incident management, knowledge sharing and the coaching and mentoring of junior team members.

A BSc, MIS or other IT-related qualification, or equivalent practical experience.

At least 5 years' progressive IT support experience.

An advanced Microsoft 365 administration and/or development qualification, or equivalent practical experience.

Strong experience administering Microsoft 365, including SharePoint, Teams, OneDrive, Intune, Autopilot, Power Platform and Entra ID.

Practical SharePoint and Power Platform experience, including Power Automate and low-code business process improvements.

Advanced endpoint-management knowledge, including device provisioning, application deployment and policy-based configuration.

Strong technical troubleshooting skills across Windows environments, end-user hardware and core infrastructure concepts including DHCP, DNS, VPN and wired/wireless networking.

Experience using an ITSM platform, such as ServiceNow or equivalent, with a strong understanding of ticket management and SLAs.

Experience working in high-pressure, performance-driven environments, with the ability to remain calm, adaptable and focused.

Additional Technical Experience

Your experience should also include:

Identity and access concepts including Active Directory, group membership, conditional access fundamentals and MFA.

Scripting and automation, such as PowerShell.

Cyber security and threat-response awareness.

Apple client environments, including macOS and iOS.

Working knowledge of Linux client and server environments.

Microsoft 365 Copilot, automation tools or other AI-enabled productivity platform

TGR Haas F1 Team has been competing in the FIA Formula 1 World Championship for the past decade. With more than 200 Grand Prix starts, we're an ambitious challenger with teams across the US, UK and Italy.

We're a racing team, not a corporate machine. That means greater exposure across the business, wider visibility and the opportunity to see where your contribution makes a difference.

We look after our people with competitive rewards and bonuses alongside year-round health and wellbeing programmes, providing the support and tools to help you perform at your best.

Join our team and make your passion your profession.

Notice

Due to the nature of the organisation, all employees of TGR Haas F1 Team are required to be security cleared to National Security Vetting standards. If successful in your application, we would support you with the NSV process. As a guideline only, you would normally need to have been a UK resident for the last 5 consecutive years. Further confirmation can be found on the Civil Aviation Authority National Security Vetting (NSV) website

If you have not been a UK resident for the last 5 consecutive years, please be prepared to request an Overseas Criminal Records Check for these countries as you will be asked to provide this for referencing and security checks if you are successful.