IT Support Engineer Apprenticeship

Introduction

Learn skills required to become a successful IT Support Engineer while gaining experience supporting users, troubleshooting technical issues, managing Microsoft 365, building devices and assisting with servers, networks and IT projects. The successful candidate will have a passion for IT and technology, and excellent communication skills.

About the Employer

• At Gather Technology, we exist to deliver exceptional IT services to ambitious businesses that depend on technology to achieve their goals. We offer IT Support, infrastructure projects, software development, and cyber security.
• Since 2017, we've built our reputation by providing outstanding customer service, practical technical expertise, and long-term partnerships with our clients. Our growth has come almost entirely through customer referrals - something we're incredibly proud of.
• Our head office is based in Yeovil, with additional offices in Aylesbury and London, supporting customers across the UK and beyond. Although this apprenticeship is based at our Yeovil headquarters, you'll be joining a company with a broad reach and opportunities to work alongside colleagues across all three locations.

What You'll Do

• Provide remote and onsite IT support via phone, email, and ticketing system
• Keep customers informed with regular updates on their support requests
• Maintain excellent customer service and professional communication
• Troubleshoot common hardware, software, and connectivity issues
• Install, configure, and maintain Windows laptops and desktops along with MacOS devices and IOS
• Assist with Microsoft 365 user administration
• Support printers, scanners, and other office peripherals
• Support basic networking tasks, including Wi-Fi and connectivity troubleshooting
• Perform routine system checks and basic maintenance tasks
• Carry out cybersecurity tasks such as antivirus checks and device compliance
• Follow company security policies and data protection procedures
• Assist with IT projects under the guidance of senior engineers
• Document fixes, procedures, and troubleshooting steps in the knowledge base
• Participate in team meetings and contribute to continuous improvement initiatives
• Learn and develop technical skills through mentoring and training
• Demonstrate a willingness to learn new technologies and adapt to changing customer requirements

Training Outcome

Expectancy to move to a full time position at Gather Technology.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Analytical skills
• Logical
• Team working
• Initiative
• Patience

Qualifications

• Essential - GCSE - English - 9 – 4 / A* - C
• Essential - GCSE - Maths - 9 – 4 / A* - C

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Full-time. Monday - Friday, either 8.00am - 5.00pm or 9.00am - 6.00pm, with 1 hour lunch.

Expected Duration: 1 Year 6 Months

Training Provider: YEOVIL COLLEGE

This employer is part of the Disability Confident scheme, committed to employing disabled people.