IT Support Engineer

We have an exciting entry level opportunity to join our Service Desk Team to provide systems administration support to end users of the biometric Services. This position will initially operate Monday - Friday 0900 - 1730 with the possibility to move to a shift pattern once trained. The team are accountable for Access, Event, Incident, Request and Problem Management activities. What will I be doing? The IT Support Engineer will contribute to the planning and development of the overall service, whilst undertaking duties of a similar level and nature elsewhere in Leidos if necessary to ensure that customer needs are met. You will work to keep the programme system operational by:

• Performing system administration tasks as defined by the Operating Procedures.
• Routinely monitoring the system using the software and hardware tools provided.
• Responding appropriately to errors or faults as notified.
• Maintaining information regarding programme system activities to be able to reply to enquiries.
To help resolve fault calls by:
• Provide assistance and initial information to callers.
• Identifying and resolving common problems.
• Documenting solutions.
• Adhering escalation/elevation processes and procedures.
• Timely and accurate inputting of data into the call logging system.
• Ensuring that Incidents and Service Requests requiring further help are referred to the appropriate person e.g. 2nd Line Systems Administrators, the Operations Support Group etc.
  
  Experience providing system administration to company / mission critical IT systems and the ability to contribute to their further development.
• Dedication to an ethos of excellent service and the ability to work effectively whilst under pressure.
• Excellent communication and interpersonal skills to meet the needs of a wide range of external and internal service clients and to develop effective working relationships within Leidos, both oral and written.
• IT troubleshooting skills to deal with a wide range of different processes and systems, with the ability to understand a problem by breaking it down systematically into its component parts.
• Commitment to working as a member of a team which replies flexibly to changing pressures and demands.
• An active interest in the development of the Service Desk function and its contribution to the programme.
• Ability to work under pressure to tight timescales.
• Proven ability to prioritise and organise a large busy workload, planning activities for self and others in a fast-paced environment.
• Ability to work in the required environment including a satisfactory security clearance.
What technology will I be supporting?
• Unix
• Linux
• Microsoft Windows
• Bespoke Identification software
• Oracle databases
• SQL
• Netbackup
• LANDesk call logging and Service Management tool set
• ServiceNow call logging
• In possession of or able to gain the appropriate security clearance
• ITIL Fundamentals in best practise would be advantageous.
Desirable
• Knowledge of ITIL
To be successful in this role we are looking for an individual who has:
• A commitment to working as a member of a team which responds flexibly to changing pressures and demands.
• An active interest in the development of the Service Desk function and its contribution to the programme.
• Ability to work under pressure to tight timescales.
• Proven ability to prioritise and organise a large busy workload, planning activities for self and others in a fast-paced environment.
• Ability to work in the required environment including a satisfactory security clearance.
Additional Information:
• You will be required to gain UK SC (Security Clearance) for this role.
• To be eligible for this role you must have UK Citizenship and been a resident in the UK for minimum 5 years.
  
  Leidos UK & EUROPE (http://www.leidos.com/company/global/uk-europe) - we work to make the worldsafer,healthier, andmore efficient through technology, engineering andscience.
Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing . We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares., Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com .

Once trained and if applicable the shift pattern, works on a 4 days on / 4 days off pattern with hours as follows:
• 4 day shifts 07:30 to 20:00 hours
• 4 late shifts 13:00 to 01:30 hours
• 4 night shifts 19:30 to 08:00 hours
Initially the role will be Monday to Friday. What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
• Flexi-Time Working, Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits .