IT Support Engineer

Working as part of a team providing first and second line support to a complex and diverse user base in a dynamic and demanding environment.Providing support for all aspects of desktop hardware and key software applications, both in person at the office and supporting users working remotely.Providing first line support for voice systems including various Trading dealer board systems.Setting up and managing user accounts across Active Directory, Azure, and internal applications.Installing and configuring PCs, laptops, tablets, monitors, and related peripherals to company standards.Maintaining operating system and application software updates and patching. Supporting corporate mobile devices.Collaborating with project teams as required.Escalating issues and working with appropriate third-line support teams and external vendors.Supporting desk moves and installation / decommissioning of desktop IT equipment including using patch panels and structured cabling.
Key skills, experience and competencies required to be successful in this role:
Excellent written and verbal communication skills.Familiarity with working with Helpdesk / IT service management ticketing systems.Proven ability to work well under pressure, manage multiple priorities, and meet tight deadlines.Solid understanding of Microsoft technologies, including Office 365, Windows 10/11 and Microsoft SCCM / Endpoint Configuration Manager or similar management tools.Hands-on experience with PC hardware setup, maintenance, and troubleshooting.Familiarity with Citrix environments, change control processes, Bloomberg terminals, and Zoom is desirable.Experience with Trading Dealer Board systems is highly advantageous.
Working Hours
Shift pattern covering support window between the hours of 6:30am and 6:30pm - Monday to Friday (typically a rotating 9 hour shift 06:30-15:30 or 09:30-18:30).Occasional weekend and evening work required.
Tradition do not accept agency CV's. Please do not forward CV's to our employees or Talent team. Tradition are not accountable for any fees related to unsolicited resumes. The Talent team will reach out to trusted agents when required.

Tradition is the interdealer broking arm of Compagnie Financière Tradition and one of the world's largest interdealer brokers in over-the-counter financial and commodity related products. CFT is represented in over 28 countries, employing over 2,500 people.
Tradition's goal is to provide superior client services. It believes its business success is a direct reflection of its employees and recruits. As such, teamwork, creativity, reliability and integrity are components of a work ethic taken very seriously since the company was founded in 1959.