IT Support Engineer

Salary not available. View on company website.

Postaladdress Uk, Primrose, Lancaster

Posted 2 days ago, 22 Apr | Get your application in today.

Closing date: Closing date not specified

Job ref: a05910e27891410caa4bec4bfa93249d

Location ref: Primrose, Lancaster

Provide clear and calm communication by email, phone and ticketing systems
Explain technical issues in a straightforward way.
Use active listening and de-escalation techniques when needed.
Investigate complex issues using tools such as logs, protocols, and device data.
Identify root causes and document findings clearly.
Support digital alarm protocols (E.g. SCAIP, SIP) and network behaviour.
Lead small projects or improvements.
Help maintain accurate CRM records and documentation.
Support incident response with clear communication and organised actions.

Experience in technical support or a similar environment.
Confidence troubleshooting multi-system or network-related issues.
Clear written and verbal communication.
Ability to work independently with support available when needed.
Interest in learning about digital protocols, cellular networks, or device behaviour.
A calm, structured approach to problem solving.

https://www.jobs24.co.uk/job/it-support-engineer-126726074