IT Support Coordinator
The Exchange, Astmoor, Halton
IT Support Coordinator
Salary not available. View on company website.
The Exchange, Astmoor, Halton
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 3 Sep | Get your application in now before you miss out!
Closing date: Closing date not specified
Job ref: b567ba0b30f74ee7aa7bb78799467286
Location ref: Astmoor, Halton
Full Job Description
Allocation of Fault Calls to Field Engineers
- Effective allocation and utilisation of Field Engineer workloads to meet Service Levels and Customer Satisfaction
- Utilising Accounting package to raise purchase orders
- Provide ongoing feedback to the customer both internally and externally via voice and system updates to manage customer expectations on fault resolution
- Report Writing within the timescales to meet contract objectives.
Previous technical support experience or within a similar role
- Excellent communication skills
- Ability to explain technical issues to non-technical customers.
- Ability to work under pressure in a fast paced environment.
- Experience of in-house Call management systems and tools.
- Proficient in Microsoft Office.
Exchange People are a family-run Employment Business, proudly providing people in North-West England and Central Scotland with careers since 1997.