IT Support Assistant

Kick-start your IT career with an exciting opportunity to gain hands-on experience supporting users, resolving technical issues, and contributing to the delivery of high-quality digital services. The post on offer is based at the centre of the council in the Resources Directorate which has key responsibility for managing the Council's money and people as well as ensuring that democratic decisions are well informed and legally sound. The council is continually reviewing the way we deliver our IT Services and are reshaping the way the service impacts not only on the delivery of the council's business but also how it can help to radically improve the economy by improving the efficiency and effectiveness of all our IT-supported business processes. We are committed to ongoing service transformation with a strong emphasis on digital by default. We are looking to recruit an enthusiastic individual who has a strong desire to build upon and develop their technical and personal skills, has good customer service skills with a flair in administration and is looking to gain valuable and demonstrable experience in the workplace. You will be part of the Support Team within the IT Service as defined in the IT workplan. This will include, but is not limited to, providing logistic and procurement assistance to around 2000 system users across all service areas and sites and timely management of procurement and service requests The role will also involve the management of council assets, assisting with the procurement of items and fulfilling requests. . The role will support the IT Service with its responsibility for digital services transformation. The role requires strong customer service and administration skills

• Generous annual leave of up to 34 days per year
• Hybrid Working (where appropriate)
• Flexible working hours (where appropriate)
• Membership of the Local Government Pension Scheme
• Access to numerous other salary sacrifice schemes
• Access to our employee health and wellbeing platform, which includes an exciting range of staff benefits, including, spreading the cost of home and electronics, bike shop, car scheme, gym membership, lifestyle savings
• A range of Staff Network groups
For more details: https://www.redcar-cleveland.gov.uk/jobs-and-careers/benefits-and-rewards