IT Support Apprenticeship - Central London

Introduction

IT Support Apprentice - Mac + Windows. Great technology exposure in a friendly environment, providing IT support and a complete IT function across multiple businesses including tech firms. Learn macOS / Windows / M365 / GWS / Entra / InTune / Security / AI / Networking working directly alongside experienced colleagues.

About the Employer

Tech Ahoy is a London-based IT support company helping organisations use technology securely and effectively. We support macOS and Windows environments, including Microsoft 365, Google Workspace, device management, networks and cloud services. Our friendly team combines strong technical expertise with practical, personal support.

What You'll Do

• Respond to day-to-day IT support requests
• Set up and troubleshoot Macs, Windows PCs and mobile devices
• Support user accounts, applications, email and access
• Help users remotely, in our office and at client sites
• Record work clearly and document useful fixes
• Recognise when to investigate further or ask an experienced engineer for help
• Take increasing ownership as your skills and confidence develop
• Begin to specialise in technical areas where you show strength

Training Outcome

We see this as the beginning of a long-term career with us, not simply an 18-month placement. Our intention is for a successful apprentice to progress into a permanent IT Support Engineer role after completing the apprenticeship, provided it remains a good mutual fit.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Problem solving skills
• Analytical skills
• Logical

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday 0900 to 1730, with a lunch break.

Expected Duration: 1 Year 6 Months

Training Provider: LEEP TALENT LIMITED