IT Support Apprenticeship

Introduction

Looking to build a long-term career in the IT sector? Look no further! Kick-start your career today with a Level 3 ICT Apprenticeship with Spectrum Controls in partnership with Kaplan. Gain valuable hands-on workplace experience while working towards a recognised qualification.

About the Employer

Spectrum Control combines engineering expertise, innovation and manufacturing excellence to enable mission-critical solutions. Designed to solve complex problems in signal modulation and transmission, Spectrum Control solutions enable high quality product performance in the military and government, space, commercial, aerospace, security, medical, industrial and communications industries. Through proven experience and innovation, Spectrum Control delivers reliable solutions for the most rugged environments in the world – and beyond. Our team works to understand each customer’s needs at every level, which leads to long-term partnerships with our customers that transcend transactions and projects, helping to drive ongoing value at all levels of an organization.

What You'll Do

Key Responsibilities

• Provide first-line IT support to users, responding to service desk tickets and requests in line with agreed processes.
• Assist with user onboarding and offboarding, including account setup, access provisioning, and equipment preparation.
• Prepare, configure, deploy, and replace end-user devices (PCs, laptops, tablets, and peripherals).
• Support routine device lifecycle management, including stock control, asset tracking, and hardware refresh activities.
• Perform initial ticket triage, escalation, and administration to ensure efficient flow through the support function.
• Assist with administrative IT tasks such as license allocation, basic procurement support, and documentation updates.
• Provide hands-on support during periods of increased demand, including PC replacement programmes, audits, investigations, and major IT projects.
• Maintain accurate records within the IT helpdesk system.
• Develop technical skills across core IT areas under the guidance of senior team members.

Learning & Development

• Work towards a recognised IT Support / Digital Apprenticeship qualification (via day release or structured training).
• Gain practical experience across service desk operations, endpoint management, and enterprise IT environments.
• Build foundational skills in Microsoft 365, endpoint management, and IT service management processes.
• Learn best practices for security, compliance, and operational efficiency within a regulated manufacturing environment.

Training Outcome

• Support for further training and education

Skills Required

• Communication skills
• IT skills
• Organisation skills
• Attention to detail
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Patience

Qualifications

• Essential - GCSE - Maths - 9 - 5
• Essential - GCSE - English - 9 - 5
• Essential - A Level - Any x 3 - A-C can be predicted

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday, shifts to be confirmed.

Expected Duration: 1 Year 6 Months

Training Provider: KAPLAN FINANCIAL LIMITED

This employer is part of the Disability Confident scheme, committed to employing disabled people.