IT Support Apprentice / Field Technician (ITSSIE Limited)

Introduction

1st Line IT Support Apprentice based in Harlow. Supporting local businesses within a 10-mile radius of the office supporting customers both onsite and remote from the office location.

About the Employer

ITSSIE Ltd is a company based in Harlow,specialising in IT Support for small to medium sized businesses in and around the Essex area.

ITSSIE Ltd is able to provide tailored solutions for all aspects of IT including installations, taking pride in a personalised solution to fit the customer’s needs, and using their knowledge and experience to give advice on what is required and ensuring projects are completed to a high standard.

What You'll Do

• Be a friendly face of IT while users are experiencing problems.
• Taking requests from users via in email, ticketing system, telephone and in person.
• Logging full details of time and work undertaken to ticketing system.
• Completing initial troubleshooting in a timely manner.
• Monitor the Support ticket system for incidents requiring escalation or urgent attention.
• Build and maintain desktop/laptop PCs/Macs and Windows Servers.
• Follow and apply IT policies and procedures applicable to teach client.
• Help and advice with Ad-Hoc IT requirements from clients.
• Diagnose and resolve hardware and software faults.
• System health checks.
• Software and App support.
• Travel to visit other business to help with IT Support.
• Travel to other business to collect equipment from customer sites.
• Install Hardware on client's sites.
• Install infrastructure wiring on client's sites. 
• Undertake other such duties as may be reasonably required, including the possibility of out of hours working when required for projects.

Training Outcome

Full-time position may be available for candidate at the end of the apprentice. 

Skills Required

• Communication skills
• Problem solving skills
• High customer focus
• Can do attitude
• Interpersonal skills
• Friendly and confident
• Able to learn fast and adapt
• Flexible and adaptable
• Able to manage own time
• Ability to prioritise

Qualifications

• Essential - GCSE - 5 GCSEs including English and maths - 9 to 4 (A* to C)

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday 9am to 5pm (35 hours Per Week) 1 Hour Lunch

Expected Duration: 1 Year 6 Months

Training Provider: FIREBRAND TRAINING LIMITED