IT Support Apprentice (Driver) (Creative Networks)

Introduction

Creative Networks UK is a growing managed service provider dedicated to delivering reliable IT solutions and outstanding customer support. We’re looking for an IT Support Apprentice who is passionate about technology, eager to learn, and ready to kickstart a rewarding career in IT.

About the Employer

Creative Networks UK is a growing managed service provider dedicated to delivering reliable IT solutions and outstanding customer support.

What You'll Do

What You’ll Do

• Provide 1st Line IT Support to our clients
• Monitor and maintain network and server infrastructure
• Handle calls, service tickets, and email requests through the Service Desk
• Deliver both remote and on-site technical support
• Respond quickly to system failures and technical issues
• Create and maintain process documentation
• Troubleshoot faults and ensure timely resolution
• Build and maintain strong client relationships

Work Arrangement:

This role is on-site (not remote).

Job Types: Full-time, Permanent, Apprenticeship.

This is the right fit for you, if you are:

Highly disciplined, self-motivated, and driven to succeed. You enjoy problem-solving, learning new systems, and helping people. You communicate clearly, adapt easily to new tools, and thrive in fast-paced environments. You take feedback positively and use it to grow your skills.

Training Outcome

Potential for a full time position on completion of apprenticeship.

Skills Required

• Communication skills
• Organisation skills
• Written communication skills
• Confident
• Able to manage multiple tasks

Qualifications

• Essential - GCSE - Minimum of 5 GCSE’s including Maths and English - (4/C or above)

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Days and shifts to be confirmed.

Expected Duration: 1 Year 3 Months

Training Provider: ESTIO TRAINING LIMITED