IT Support Apprentice

Introduction

This is a fantastic opportunity to join an award-winning Managed Service Provider and be part of our growth journey and success story. At Seriun, we’re looking for a passionate individual looking to start or progress their career in IT as an IT Support Engineer Apprentice.

About the Employer

Seriun is a leading Managed Service Provider of IT, telecoms, and cyber security solutions. Our objective is to provide proactive, effective solutions for these core technology services, which are a critical component to our clients’ success. We manage thousands of incidents, so our customers can focus on delivering exceptional service. We have recently taken extra steps towards offering a fully customer-centric service that has exceptional added value to our customers. We’re proud to go above and beyond the level of customer service offered by competitors of the same size. Our headquarters are in Lancashire and in 2020 we opened a new office in Manchester City Centre, giving great coverage to growing businesses across the Northwest and nationally across the UK. We’re an equal opportunities employer who values diversity. We don’t discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

What You'll Do

• Provide technical support to customers both internal and external through a range of communication channels
• Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations
• Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
• Install and configure relevant software and hardware as appropriate. For example, mobile apps, printers, projectors, scanners and cameras.
• Support the roll-out of upgrades or new systems or applications
• Apply the appropriate security policies to ICT tasks in line with organisational requirements
• Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues
• Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues
• Practice guided continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for your own professional development 

Training Outcome

Seriun have an amazing Career Progression policy of internal recruitment over external giving you the opportunity to progress into 2nd or 3rd line support roles, and they also have a dedicated Cyber team. 

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Logical
• Team working
• Patience

Qualifications

• Essential - GCSE - English - 4 - C
• Essential - GCSE - Maths - 4 - C

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday, 8.30am to 5.00pm.

Expected Duration: 1 Year 3 Months

Training Provider: KEIBRA LTD